DELIVERY POLICY
DISPATCH OF PRODUCTS
When a tourist purchases one or more artistic or craft works, the website will send an automatic email notification to info@galapagoshandmade.com (administered by FUNCAVID) to record the purchase in a database and activate the dispatch and delivery.
Next, we detail the dispatch and delivery protocol of purchases made:
1. FUNCAVID will receive the email with the proof of payment number, the buyer's name, and the vessel or hotel on which it is reserved.
2. The delivery of purchases will be made according to the following itinerary:
a) For the delivery of purchases at the main dock of Santa Cruz or the Hotel where you are staying, the Coordinator of the Galapagos HandMade project will go with the rigid suitcase of the investments made to the bus to carry out, in coordination with the Head of Guest Relations, the delivery of the purchases.
b) In the event of any query or claim from buyers, the Galapagos HandMade Project Coordinator will contact the Guest Relations Manager or the Director of the corresponding cruise or hotel to solve any questions.
c) FUNCAVID will issue a satisfactory delivery report for the purchase made and will ask the artist or artisan to replace the work of art sold.
d) FUNCAVID will manage the collection of photographs and information of the new pieces of art in the electronic commerce platform www.galapagoshandmade.com.