TERMS AND CONDITIONS OF USE
GENERAL TERMS
The Terms and Conditions below regulate access in Ecuador to our website www.galapagoshandmade.com and its use by all visitors. On this site, you will be able to use our software to visit, compare, and acquire, if you wish, the works of art and crafts from Galapagos that are on offer. We recommend that you read in detail to understand what it consist of and have no doubts after browsing or making a purchase.
These Terms and Conditions will apply and be understood as incorporated in all the transactions you carry out on our website www.galapagoshandmade.com. The purchases, the use of the site, and the application of the Terms and Conditions are subject to the Law of Electronic Commerce, signatures and data messages and the Organic Law of Consumer Defense, and other current regulations; consequently, you will enjoy all the rights recognized by Ecuadorian law.
On our site, you will be able to acquire artistic and artisanal works by Galapagos hands that express the art or flavors of the enchanted islands to the world. Galapagos Handmade is a project managed by the Fundación Un Cambio por la Vida (FUNCAVID) and supported by the Galapagos Fund of Celebrity Cruises and the NGO Galapagos Conservancy. The main goal is "To market artisanal artistic works made by permanent residents of Galapagos with local manufacture, under fair trade and social responsibility principles. An adaptation measure for the economic reactivation of this sector in the face of the health crisis caused by COVID-19, is bringing artistic or artisan works closer to the hands of guests who visit the islands.
Galapagos Handmade www.galapagoshandmade.com will strictly apply all the benefits and guarantees that the Consumer Rights Protection Law establishes for the transactions carried out through our website.
HOW TO PURCHASE ON THE WEBSITE
Galapagos Handmade is an electronic commerce platform for the exclusive use of people over 18 years of age or legally registered private companies. Minors may use the services of the platform through their legal representative.
To make purchases, you must follow these steps:
1. Enter the website www.galapagoshandmade.com and browse the profile of the artists that catch your attention or go directly to the catalog of artistic and artisan works;
2. Select the products of your interest and add them to the "cart";
3. Select the vessel's name or hotel where you are staying.
4. Once the order is placed, a description of the product, the price, the means of payment, the total value of the purchase and the other conditions of your order will be displayed on your screen, which you can print and store; as well as a unique number of the order, with which you can track it. We will send this information via e-mail to the electronic address you indicated at the time of purchase.
5. Your order will automatically go through a bank confirmation process, safeguarding your security and the availability, validity, and quota of the selected payment method.
6. Once the above condition has been successfully fulfilled, the charge will be made to the selected credit or debit card, the proof of purchase will be sent with the respective electronic invoice to the email previously indicated at the time of purchase and the purchase will be dispatched to be delivered.
7. Wait for the delivery of your purchase during your visit to Santa Cruz Island within your itinerary or at the hotel where you are staying, in both cases we will coordinate the delivery with the person in charge of your stay in Santa Cruz Island.
Note: Tourists can make purchases on the website www.galapagoshandmade.com before entering the Galapagos Islands and during their stay on the cruise ship or hotel up to 3 days before your departure (guides in Quito and website communications support this information to guests). Ensure timely delivery of the purchase and exercise the Right of Return established in Article 45 of the Organic Law of Consumer Protection. The mere visit to this site does not impose any obligation unless you have expressed it unequivocally. Through positive acts, your desire to acquire specific artistic or artisanal works in the manner indicated in these Terms and Conditions.
DISPATCH OF PRODUCTS
When a tourist purchases one or more artistic or craft works, the website will send an automatic email notification to info@galapagoshandmade.com (administered by FUNCAVID) to record the purchase in a database and activate the dispatch and delivery.
Next, we detail the dispatch and delivery protocol of purchases made:
1. FUNCAVID will receive the email with the proof of payment number, the buyer's name, and the vessel or hotel on which it is reserved.
2. The delivery of purchases will be made according to the following itinerary:
a) For the delivery of purchases at the main dock of Santa Cruz or the Hotel where you are staying, the Coordinator of the Galapagos HandMade project will go with the rigid suitcase of the investments made to the bus to carry out, in coordination with the Head of Guest Relations, the delivery of the purchases.
b) In the event of any query or claim from buyers, the Galapagos HandMade Project Coordinator will contact the Guest Relations Manager or the Director of the corresponding cruise or hotel to solve any questions.
c) FUNCAVID will issue a satisfactory delivery report for the purchase made and will ask the artist or artisan to replace the work of art sold.
d) FUNCAVID will manage the collection of photographs and information of the new pieces of art in the electronic commerce platform www.handmadegalapagos.com.
RETURNS & EXCHANGES
The return of purchases made on the website www.galapgoshandmade.com is subject to the Law on Electronic Commerce, signatures and data messages, the Organic Law on Consumer Defense, and other regulations in force in Ecuador.
SECURITY POLITICS
Galapagos Handmade does not require the creation of a user to browse or make purchases on the website www.galapagoshandmade.com, so you can feel free to enter and browse as many times as you want.
The only information that you must enter on our website is directly related to the information requested by the bank for the payment of a purchase made on the platform.
DONATIONS
When you make a purchase, you can decide whether you want to give an additional tip or donation to the website www.galapagoshandmade.com to contribute to strengthening the skills of artists and artisans in the province of Galapagos.
INTELLECTUAL PROPERTY
The physical artistic or artisanal works belong to their respective owners, who are members of the website www.galapagoshandmade.com to market them in a virtual store.
All content included on this site, such as text, graphic material, logos, button icons, source codes, images, videos, audio clips, digital downloads, and data compilations, are FUNCAVID's protected by Ecuadorian and international intellectual property.
The graphic materials, logos, page headers, advertising phrases, button icons, written texts and service names included in this site are trademarks, creations or commercial images owned by FUNCAVID.
Said trademarks, creations and commercial images may not be used in relation to any product or service that may confuse users or consumers and in any way that discredits or discredits FUNCAVID. Other trademarks that are not the property of FUNCAVID and that appear on this site belong to their respective owners.
All rights are reserved by FUNCAVID or its assignees, suppliers, publishers, rights holders or other content providers. No product, image or sound may be reproduced, duplicated, copied, sold, resold, visited or exploited for any purpose, in whole or in part, without the prior written consent of FUNCAVID.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary or registered information (including images, text, videos, page layout, or form) of FUNCAVID, without our prior written consent.
No meta tags or any other “hidden text” that uses the name or trademarks of the Handmade Galapagos website or FUNCAVID can be used without prior written authorization from this company. Misuse of this site or these trademarks, licenses or patents is prohibited. The preceding, without prejudice to the exceptions expressly indicated in the law.
FUNCAVID respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at info@galapagoshandmade.com.
REPRESENTATIVE OF HANDMADE GALAPAGOS
To facilitate any query or claim regarding the use of this site or the transactions carried out on it, and without prejudice to the powers of its other managers and attorneys-in-fact, FUNCAVID appoints Roberto Proaño Bravo, Galapagos Handmade Customer Service Coordinator, as its representative. at info@galapagoshandmade.com; and on the phone: (+593) 986867878 / 099 8388 4931.
CONTACT
The address of Galapagos HandMade will be that of the FUNCAVID office, located at 810 Miconia Street and Av. Galápagos, Barrio Las Orquídeas, Puerto Ayora, Santa Cruz, Galápagos, Ecuador, and in case of conflict, the judges of the unit will be competent. multi-competent court of the Canton of Santa Cruz, the parties renouncing their jurisdiction and domicile and/or place of residence and submitting to Ecuadorian Law. All purchases made through the portal www.handmadegalapagos.com, made in Santa Cruz, Galapagos.
USE OF COOKIES
At www.galapagoshandmade.com we use cookies and similar technologies to personalize and improve your customer experience and to show you relevant online advertising.
Cookies are small text files that contain a unique identifier that are stored on the computer or mobile device through which you access our website so that they can be recognized each time you use our website. You can choose to disable some or all of the cookies we use at any time.
VALIDITY AND EFFECTIVENESS OF THESE TERMS AND CONDITIONS
These Terms and Conditions will be valid for 3 years from May 1st, 2022, however, they may vary at any time if necessary, through our website www.galapagoshandmade.com
Updated
1st December 2023